Return Policy
At Lemon Chillii Farms, we are committed to providing you with the freshest, cleanest, and most nutrient-dense produce. However, we understand that there may be instances where you are not entirely satisfied with your order. Please read our Returns and Refunds Policy carefully to understand your options in such cases.
1. Damaged or Defective Products:
- In the unlikely event that your order arrives damaged or contains defective items, please notify us within 24 hours of receiving your delivery.
- To report an issue, please contact our Customer Support team via WhatsApp at +91 9495499999. Provide clear photos of the damaged or defective items for our assessment.
- We will promptly review your case and arrange for a replacement or refund based on the nature of the issue.
2. Quality Concerns:
- We take great care to ensure the quality of our produce. However, if you believe there is a quality concern with any item in your order, please reach out to us within 24 hours of receiving your delivery.
- To report a quality issue, please contact our Customer Support team via WhatsApp at +91 9495499999. Include clear photos and a detailed description of the concern.
- We will evaluate your case and determine an appropriate solution, which may include a replacement, refund, or credit toward your next order.